FAQ
Questions worth answering before you reach out
Still have one that's not here? Ask directly — free and no obligation.
Getting Started
Emergency malware and downtime cases are triaged same-day. Most active-hack cleanups begin within hours of your message, not days.
Yes — many clients are agencies that hand off maintenance, development overflow, or emergency fixes under their own brand. NDAs available.
Yes — most engagements start with someone else's code. The initial audit maps what exists before anything is changed.
WordPress exclusively, across most major hosts including Cloudways, WP Engine, Kinsta, SiteGround and standard cPanel/VPS environments.
Plans & Pricing
Core/plugin/theme updates, off-site backups, uptime and security monitoring, malware scanning, performance checks and a monthly report — full breakdown on the pricing page.
Yes — audits, migrations, redesigns and custom development can be scoped and billed as standalone projects. See the services page.
Monthly plans are billed on a recurring basis with no lock-in contract; project work is typically billed with a deposit and milestone payments.
Yes — upgrade or downgrade at any billing cycle boundary as your site's needs change.
Working Together
Yes, an NDA can be signed before any confidential project details are shared.
Yes — every maintenance plan includes a monthly report covering updates, backups, security scans and performance.
Emergency support requests are monitored closely and prioritized regardless of time zone; response times are detailed by plan tier on the pricing page.